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Care instructions
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Cleaning
Get the best out of your boots by keeping them clean. Look after your boots and they'll look after you.
- Sparingly apply R.M.Williams Leather Conditioner, let sit for half an hour and then buff using a dry cloth in a back and forward motion. This will revive the luster of the leather.
- Note: this may initially darken the appearance of the leather.
- Once the conditioner has soaked in, use a clean soft cloth to wipe off any excess residue.
- Note: be careful not to over-condition; leather also needs to breath. We recommend conditioning your kangaroo leather boots every 6 months, no matter how often you clean or polish them
Polishing
Use R.M.Williams Stockman's Natural Boot Polish regularly to protect and maintain the look of your boots.
- Apply R.M.Williams Stockman's Natural Boot Polish with a clean cloth and rub in well.
- Allow polish to rest on the surface and penetrate leather for a minute.
- Finish with a buffing brush to obtain a high shine.
- Note: when you polish your boots the first couple of times, a small amount of excess dye may come off, this will not affect the overall finish.
Alcohol-Free Formula
Horse Hair Bristles
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Repair
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Every boot needs the occasional tune up
RM believed there was only one thing more comfortable than a new R.M.Williams boot. And that’s an old R.M.Williams boot, one that has become a trusted friend, that has shaped itself exactly to the eccentricities of your foot. Such a boot is to be treasured, to be maintained and preserved for years of faithful, comfortable wear. This is why we offer our Boot Repair Service.
Resole and heelThe removal and replacement of the outer soles and heels.
Replace heel stackThe heel stack is the stack of leather above the heel rubber that makes up the heel.
Replace heel rubberThe heel rubber can be replaced individually.
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Delivery and returns
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Delivery is free for orders AU$75 and overStandard StarTrack service
- Free for orders AU$75 and over.
- AU$10 for orders under AU$75.
- 'In stock' items estimated delivery within 2 - 4 business days.
- All 'special order' items are shipped in 4 - 6 weeks
- Repair service lead time 6 - 8 weeks
Complimentary & easy returns*60 day return period- Return via Australia Post or Parcelpoint
- Drop off parcel at your nearest Australia Post or Parcelpoint location
- In-store exchange & return - exchanges only processed in-store
- You will receive your refund within 2 - 5 business days after we receive your return
- *Returns or exchanges are not accepted for Made On Demand purchases.
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